We had a problem with the ADSL or fiber line that prevented us from surfing the Internet "> Check for additional services if the credit scale goes without reason on mobile 1) Request TIM assistance
To call TIM technical assistance, the reference number for landline and Internet users is as follows:
187
We can use this number for free to report anomalies of the Internet network, of telephone calls or difficulties in the configuration of some TIM device (modem, smartphone, tablet).
As an alternative to the call, we can use the website to make a report to technical assistance; the site to be used is available here -> TIM Assistance .
The number to call instead to get assistance for TIM's mobile, for reports on bills, on additional costs or to report anything else related to your subscription is as follows:
119
The call is free from TIM mobile numbers and from a fixed line; to find a solution we follow the guiding voice and choose the most suitable path according to our needs; in the end we will be put in communication with an operator.
In addition to the telephone number, you can ask for assistance on the dedicated help page, where we will find some of the most sought after points and a search engine in which to type in the keyword that best identifies our problem.
The TIM general support page is available here -> TIM assistance .
One of the least used (and therefore quickest) methods to request TIM assistance is to use Twitter ; many TIM Customer Care operators answer tweets and direct questions asked by users from the profiles enabled on the famous social network, just knowing how to search them among those with the TIM4U profile (some are available in the image below).
2) Request Vodafone assistance
To request Vodafone assistance for both fixed and mobile telephony, you can use the unique number:
190
The call is free from mobile and fixed Vodafone numbers; to find what we are looking for, just follow the guide to find the help we are looking for, with the possibility to speak with an operator who can help you in finding a solution.
In addition to the telephone number, we can use the Vodafone support web page, which can be reached here -> Vodafone assistance .
It will be sufficient to navigate between the two Tariffs and products or Fiber, ADSL and Telephone sessions to always find the right answers to your questions or difficulties.
Alternatively, we can use Twitter or Facebook to send a request for help to Vodafone consultants; just use the dedicated sites present here -> Vodafone Assistance on Facebook and Vodafone Assistance on Twitter .
3) Request Wind / Infostrada assistance
To request assistance for Wind or Infostrada users, the number to contact is as follows:
155
The call is free from Wind numbers or from a landline; also in this case it will be sufficient to follow the instructions of the guide item to be able to request targeted assistance.
Alternatively, we can use the assistance page made available by Wind and reachable here -> Wind Assistance .
We use quick shortcuts or the search bar to find a valid solution to our problem.
If we cannot find a solution we can immediately rely on the chat made available by Wind for customers, just click on the MyWind Help button on the left side of the browser to start the chat with an operator.
If we want to use social media, we can ask for assistance for Wind and Infostrada from the following pages -> Wind on Facebook and Wind on Twitter .
4) Request assistance from 3 Italia
Are we 3 users?
In this case we can ask for assistance by calling the following telephone number:
133
The call is free from Tre mobile numbers and from the Wind network.
We follow the voice guide to find the answers to our problems, with the possibility of being put in contact with an operator at any time.
In addition to the simple call, we can ask for assistance for 3 on the dedicated web page, reachable here -> Assistance 3 .
Simply scroll down the page to find links and quick shortcuts for the vast majority of problems.
Alternatively, we can request assistance via social media, using page 3 dedicated to customer support and reachable here -> 3 Customer support .
Once logged in with one of the supported social networks, we can ask for assistance via messaging on Facebook or via the 3 app.
In addition to Facebook, we can obtain assistance using the Twitter social account, reachable here -> 3 Italy Twitter .
5) Request Fastweb assistance
If we use a Fastweb offer for fixed telephony, for the Internet or for mobile telephony, the assistance number is as follows:
192193
The call is free from Fastweb numbers or from landlines; once the communication has been opened, it will be sufficient to specify the category in which we ask for assistance to obtain a response from the dedicated operator.
Alternatively, we can request assistance from the MyFastPage page, reachable here (after logging in) -> MyFastPage .
We can both use one of the shortcuts in the center of the page and the search engine at the top to specify the problem and find a possible solution.
Alternatively, we can use social media to contact Fastweb support.
From Facebook just reach the dedicated page here -> Fastweb Facebook Assistance .
We click on Receive assistance, we answer the Bot's questions and, if not satisfied, we wait for the response of a human operator to ask our question or request.
On Twitter, however, we will not have any type of bot and will be contacted immediately; to reach Fastweb assistance via Twitter just click here -> Fastweb Twitter assistance .
READ ALSO: Which mobile operator has the fastest internet in 3G and 4G LTE
