Strange as it may seem when we talk about Sky decoders, they are in all respects mini PCs, therefore they require a constant firmware update to be able to benefit from all the latest news, including support for new apps (if available). Whatever the version of the decoder in our possession (from My Sky HD passing through the new Sky Q), updating them will allow us to increase the stability of the devices, view more channels and get more streaming content.
In this guide we have collected all the steps necessary to update any Sky decoder, so you can get the latest software version.
If our decoder is too old to receive updates, we will also show you the procedure to request a new decoder, so you don't even have to change your subscription or activate a new Sky contract to get the latest news.
Update for Sky decoder
Sky decoders are all in all very simple to update, since they are designed to download updates and install them completely automatically. If something did not work or we fear that the decoder has not updated for some time, we carefully follow all the steps described in the following chapters.My Sky HD decoder (Sky Q Black)
If we own the My Sky HD decoder (completely identical to the Sky Q Black, in fact after the update it will be completely identical to the new decoder), before updating it we will have to connect it to the Internet. If the home modem is close enough to the decoder, simply use an Ethernet cable to make the connection, using the socket of the same name on the back of the decoder.
In the event that the decoder is too far from the modem, we can quickly remedy using Powerline technology, so as to pass the Internet signal through the electrical outlets, as already explained in our guide -> How the Powerline works, secrets and limits .
Once the Powerline adapters are connected, simply use the Ethernet cable to the adapter closest to the decoder to guarantee Internet access.
Alternatively we can connect the decoder in WiFi to the home network by applying the following steps:
- We turn on the My Sky HD decoder
- We press the "> key
If we are among the lucky owners of the latest generation Sky Q decoder, the updates are even more important than the old decoders, because new features and new apps are introduced regularly.
First of all we connect to the Internet via Ethernet (if the modem is close), via Powerline (if the modem is far away) or via WiFi (in this case we prefer the 5 GHz connection) for the Sky Q decoder: the connections via cables are automatic, while the WiFi ones must be configured in the Network menu of the decoder.
These steps can be done by going to Settings -> Network -> Connection, waiting for the automatic search for WiFi networks and selecting our home network, pressing OK on the remote control to confirm; now we just have to enter the password to access the wireless network to access the Internet correctly.
Now that the decoder is connected to the network, we can wait for the automatic updates (which as previously seen are carried out at night, leaving the decoder connected to the electrical network) or force the manual update by going to the Home menu and then to the Settings path - > Info -> Software version . Entering this menu we click Update by moving with the right arrow of your remote control to search for new updates and install them.Sky Q Mini decoder
First of all make sure that the Sky Q Mini are correctly connected to the Sky Q Platinum: to do this check press the Home button on the Sky Q Mini remote control, then open the path Settings -> Status .
In the screen that appears, check the item Connection to Sky Q box, which should have a check mark (connection established); if there is no connection, press the right directional arrow on the remote control, select the item Reactivate and press the OK button on the remote control to restore the connection with the main decoder.
In this way the Sky Q Mini decoder is ready to receive automatic updates; if the latter do not work, we can look for new updates by following the steps seen in the previous chapter.How to restore after the update
The Sky decoder has been updated but we have encountered some problems "> Sky contacts.
Simply select the most appropriate option to be able to contact Sky by chat, by phone, by SMS and by email.
The telephone number to contact is 199 100 400, every day from 8.30 to 22.30. The service is chargeable and the fixed cost of each call (without connection fee) is 15 cents / min.
If we call the number from a mobile phone, the costs will be related to the telephone offer included.Conclusions
The new Sky decoders are full of features and allow you to receive new ones whenever the opportunity arises: thanks to the updates, for example, integration with Netflix has been introduced, very useful apps have been added such as Spotify, Rai Play and Mediaset Play and, over time, other useful apps or functions will also be added. If we don't see the app that interests us or the advertised function, we perform a manual update as indicated above to always get the latest Sky functions.
If instead we want to watch Sky without parabola, we invite you to read our guide on How to see Sky without parabola and fixed subscription .
We have reception problems with the parabola "> Orient the Sky parabola and find satellites with the Sat Finder.Editor'S Choice
