If Amazon is having such a success as an online store, it is not only because it sells everything, because you do not pay for the shipping and because the prices, for many things, are lower than normal shopping malls, but above all for the guarantee it gives to the consumer . Meanwhile, like all stores, Amazon has the right of withdrawal within 14 calendar days.
You can send back a purchased product, not only if it is defective, but also if you don't like it or if there was an afterthought.
In addition, for many products with some exceptions, Amazon extends this withdrawal period to 30 days, thus providing a wider margin of time than others to bring the product back.
In addition to this, if some stores only make you a voucher when you bring back a product, Amazon will return the money in full, which should be normal.
The added value of the Amazon sales service lies in the product guarantee .
For example, if I buy a smartphone in a normal store and it breaks after 6 months, you cannot bring it back to the store to request the money back and instead you have to take it to a manufacturer's repair center for assistance.
This can be done within 2 years of purchase, but bringing it to service may not be that simple.
Meanwhile, depending on the brand, it may be that there is not even one in the city or that there is, or that it is very far from home.
And if the brand were semi-unknown or Chinese, things get even more complicated.
Furthermore, it may be that our smartphone is shipped who knows where for repairs and that we will have to give it up for several days, if not weeks.
Amazon, on the other hand, has its guarantee, and if the mobile phone purchased even a year ago breaks by itself or has problems (not caused by us), we can ask Amazon to replace or refund the total amount paid .
In practice, you can ask that all the money spent be returned.
To take advantage of the Amazon warranty it is important that the product was sold directly on Amazon and not from affiliated stores that may have different conditions.
To recover the amount spent, however, it is necessary to return the damaged item .
First, it is worth contacting customer service by phone or even via chat.
After pointing out the problem, you can choose to change the object (only if it is still on sale from Amazon) or to request a refund of the money.
The operator will then send an email with all the instructions for returning the product and the labels to be placed in the return package.
Obviously the package must be packed in such a way as to secure the object, especially if it is a telephone or something delicate.
It is not essential, although it would be better, to have the original box of the article.
The parcel to be returned can then be taken to the nearest post office for shipping or a courier can be requested from Amazon's customer service, even if in this case the exact time cannot be decided.
Shipping costs will be reimbursed by Amazon and are therefore free.
Once the package returns to Amazon, the money will be returned to the customer as agreed with customer support, with a gift certificate or credit card credit.
For all return and warranty conditions I leave here the most useful links to the official pages:
- Return of items
- Amazon guarantee
- right of withdrawal
READ ALSO: What to do if a package is lost and does not arrive
