A very delicate and very important issue when buying a new smartphone is that of the warranty. Many are concerned about the guarantee of a mobile phone, especially if this is very expensive and even more so these days as electronic devices break very easily. Unfortunately, taking advantage of the warranty is rather difficult, in some cases you may find that the damage is not covered, in others that you have to send it who knows where to repair it and be forced to remain without a phone for days, in others you still don't know where to turn and you are bounced mercilessly between producer and seller.
One thing is certain that you must never throw away the receipt or the purchase receipt and that you should always keep the box and all the accessories included, so that you can give it back if possible.
READ ALSO: Repair or replace a broken smartphone, PC or tablet "> Huawei site
As mentioned above, you always need the receipt, to be sent together with the product. Repair times are never less than a week and in some cases even a month may pass before reviewing your repaired smartphone. Certainly, by law, no manufacturer or seller can deny warranty repairs for damage covered by the certificate.
The Consumer Code is available on the ministry's website for those who really want to know everything. In case of problems with a seller who does not want to recognize the warranty, you can always send a report to the website of the Authority for Competition and Market
Keep in mind that for purchases with VAT number the Consumer Code does not apply and the warranty always lasts only one year .
On used and refurbished mobile phones, the warranty can last up to one year.
A special mention deserves, in this speech, the Amazon online store, which for each product sold directly by Amazon (and not from external stores inside Amazon which may have different policies) provide for its very comfortable guarantee.
Like, I believe, no other seller in the world, the Amazon warranty reimburses the full amount spent within two years .
In practice, and I took advantage of it myself, if you bought an Android or other smartphone on Amazon, even Chinese or any brand, if this breaks for mysterious reasons, you can return it and get all the money back .
As for the guarantees of the telephone manufacturers, we see here the Italian sites where you can find the assistance centers and telephone numbers for the main producers :
- Samsung help center
- LG repair request
- Xiaomi assistance
- Sony support
- Motorola Support
- Search Huawei service center
- iPhone Assistance
- Lumia Service Centers (Microsoft)
Finally, a final word on the possibilities of extended warranty that can be proposed, for a fee, by the seller.
If I can give advice, better always refuse it.
