Fastweb is one of the operators available in Italy to obtain fast and stable Internet connections in the home, but the nature of its network could give rise to some small problems, in particular if we use devices or services that require door forwarding or precise paths to follow . While the vast majority of sites will function regularly, configure access for their own remote server, for controlled access to the PC when we are away from home or simply to use some particular Smart TV model, it may be necessary to apply for a public IP address. 'operator.
In this guide we will show you what public IP means, when to request it and above all the methods to request the activation of public IP from Fastweb for your line.
Currently the activation of the public IP is free for all users who request it, so it is advisable to activate it as long as the situation remains like this (it could very well be paid back or the number of IPs that can be assigned to private users could also end).
READ ALSO: Guide to access the Fastweb modem (Fastgate)
What is a public IP "> IlMioIP .
Now let's check our IP address of the Fastweb subnet using the service available here -> Fastweb IP address .
The two IPs will not coincide, confirming the nature of Fastweb's NAT network.
With this type of network, port forwarding will never work, always indicating the door closed (even if we have configured everything correctly in the modem or Fastweb router).
By applying instead for the public IP at Fastweb, we will avoid using the NAT network and we will be assigned a single IP address, static (therefore it will not change over time) and freely accessible from the outside.
When to request public IP
What special needs do a dedicated public IP address require?
Below we have collected the needs that could lead to request a dedicated public IP address for your line:
- Server : if we have a data server, an FTP server or a Web server we can access it from the outside only if you have a public IP address, otherwise it will not be reachable in any way.
- NAS : if we have a storage device such as a NAS, we can only access its folders and files if we obtain a public IP address.
- Smart TV : this is definitely the most curious case, since it is unsuspected to find a link between the problems of television and the IP address of the line!
Some Smart TV models communicate with an external server to obtain the multimedia services of the apps (including Netflix, YouTube and other streaming apps); this server may not work properly or worse not respond precisely if our Smart TV is under the NAT network, precisely because it would not know where to look for it between the two IPs!
If our newly purchased Smart TV does not work properly (especially for Internet-related services), the public IP request will solve the vast majority of communication problems between the TV manufacturer's server and the model in our possession.
- Multiplayer online games : some gaming platforms such as Xbox Live and PlayStation Network may require a large number of ports forwarded for online multimedia play, ports that will inevitably be closed if we are under NAT network.
In this case we could run into monstrous pings, sudden disconnections from the game or worse the inability to access any multimedia game.
These are the cases in which it is necessary to make the public IP request to Fastweb, otherwise we will never solve the problems.
In all other scenarios we can avoid making the request, but remember that if you have problems with a server, with a NAS, with a Smart TV or with a game console, maybe the problem is in the Fastweb IP address.
How to request public IP from Fastweb
Now that we know what a public IP is, what it is used for and the scenarios in which we must request it, in this part of the guide we will show you how to make the public IP request at Fastweb.
We remind you that at the moment this type of request is free, so we do not have to pay any more money in the subscription to get the public IP.
1) Via social networks
The fastest and fastest method to obtain public IP from Fastweb is to use the dedicated assistance services available on Facebook and Twitter.
The assistance service via Facebook is available here -> Fastweb Facebook assistance
The assistance service via Twitter is available here -> FastwebHelp Twitter assistance
We make sure that we have the customer number, a telephone number and the tax code handy, so that we can identify ourselves correctly by the assistance service.
On Facebook, simply click on the Get assistance item to start a new chat.
We respond to the Bot's requests until we are offered to speak to a flesh and blood operator; we wait and as soon as we are contacted we specify the request "I want to activate the public IP for my line".
After some time your request will become effective and you will be able to use your new public IP after a restart of the modem.
On Twitter it is even easier to make the request, since there are no Bots!
Open the support page and click on the Message item.
We start the conversation and as soon as an assistant contacts us we specify the request "I want to activate the public IP for my line".
In a few seconds the request will be handled and you can use your new public IP after a modem restart.
2) By telephone customer service
If you like the old methods we can make the request for public IP also to Fastweb's telephone customer service.
With the landline phone or with a SIM linked to the Fastweb contract, dial 192193, and let us guide you from the programmed voice to the request for assistance for the Internet line.
To the operator who will answer us we formulate the request as already seen for social channels. I want to activate the public IP for my line ".
The operator will confirm our request and in a short time we will have the public IP for our Fastweb line.
READ ALSO: How to change WiFi channel on the Fastweb modem (Fastgate)
